Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. As an Enterprise Support Specialist, you'll partner with the Enterprise Support Manager to define and elevate Figma's Enterprise Support function, delivering exceptional support experiences to top customers.
Requirements
- 3+ years experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
- Proficiency in spoken and written Spanish at a professional level
- Experience working with system administration for large end-user communities or guiding customers through complicated implementations
- Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions
Benefits
- health, dental & vision
- retirement with company contribution
- parental leave & reproductive or family planning support
- mental health & wellness benefits
- generous PTO
- company recharge days
- a learning & development stipend
- a work from home stipend
- cell phone reimbursement
