We are looking for highly energetic individuals who are inquisitive with a creative bent of mind and who can challenge the status quo and identify new ways of working. The role of the Process Associate is to gain a detailed understanding of the process, conduct trainings, drive initiatives, take part in projects, maintain team MI, perform quality checks, keep an accurate record of the checks, identify issues and participate in discussions to agree actions to resolve issues identified.
Requirements
- Gained detailed understanding of the process
- Conduct trainings
- Drive initiatives
- Take part in projects
- Maintain team MI
- Perform quality checks
- Keep an accurate record of the checks
- Identify issues and participate in discussions to agree actions to resolve issues identified
- To be able to process work items within agreed service level accurately.
- To quality check all work items the same day and report any errors
- Taking ownership of individual issues and ensuring that they are resolved to the satisfaction of the customer.
- Completing projects as assigned including Testing prior to any system changes.
- Liaison with other departments across sites
- Develop an understanding of Fidelity’s products and businesses as well as the internal and external clients.
- To gain regulatory knowledge and ensure knowledge is maintained.
- To keep the supervisor(s) informed of work in progress and escalate any issues/risks which may impact daily work and SLAs.
- To ensure knowledge of procedures are kept up to date and any new procedures implemented.
- Knowledge on stats and reporting would be added advantage.
Benefits
- Comprehensive benefits package
- Wellbeing support
- Development opportunities
- Flexible working arrangements
- Dynamic working approach
