Customer Service Specialist Part time
FerrellgasIndiana, United States • Indiana, United States • Celina, Ohio, United States
Posted October 21, 2023
Part Time
About the Company
Ferrellgas is a Fortune 1000 propane distribution company with over 85 years of experience. It serves residential, business, agricultural, and automotive customers across the United States, delivering reliable propane for heating, cooking, and fleet fueling. Ferrellgas is distinguished by its employee ownership model, which fosters customer-centric service and a commitment to trustworthiness.
Job Description
Ferrellgas is seeking a Part-Time Customer Service Specialist to provide exceptional customer service to both Blue Rhino and internal customers. The role involves maintaining customer relationships, resolving issues, and ensuring quality customer service. The company values employee growth and recognizes individual contributions.
Requirements
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Ensuring accurate account maintenance and updating of account information.
- Handling customer issues such as general service order input, executing emergency scripts, and closing loss accounts.
- Minimizing future questions through next call avoidance.
- Scheduling deliveries and utilizing basic negation skills.
- Processing payments and handling general customer issues.
Benefits
- 401 (K) with generous company match
- Paid Time Off
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
