IT Care Agent

As an IT Care Agent, you will be the first point of contact for internal end-users, providing high-quality support and ensuring the smooth functioning of workplaces. You will combine hands-on technical support with real human interaction, work with modern IT tools, and grow your technical expertise step by step.

Requirements

• Bachelor’s degree in an IT-related field, or equivalent experience
• 2–3 years of experience in a Support / Service Desk role
• Proven knowledge of MS Windows, Office 365, Windows OS, Mobile devices (iOS, Android), Active Directory / Entra / ITIL / Exchange Online
• Fluency in Dutch, with a good knowledge of French and English
• Strong customer orientation and service mindset
• Dynamic, proactive and comfortable with direct contact with end-users
• Able to translate technical issues into clear, user-friendly language
• Curious and motivated to gain, over time, a global view of IT operations

Benefits

• A people-oriented IT role with frequent interaction across Fednot and related institutions
• A friendly, supportive team with a true team spirit
• Real autonomy for technically skilled profiles, with room to propose automation and improvements
• Technical mentoring to help you learn and grow
• A healthy work-life balance