IT Service Manager
FEDITCIllinois, United States
Posted March 11, 2026
75000 - 90000
Full Time
About the Company
FEDITC, founded in 2003, is a CMMI Level 3 and ISO 9001/20000-1/27001-certified provider of cybersecurity, IT, and engineering services. The firm specializes in developing and managing mission-critical national-security systems for the U.S. Department of Defense, warfighters, and other federal agencies, delivering solutions in secure network communications, software engineering, ERP, health IT, mobile applications, energy management, and environmental engineering. FEDITC’s breadth of expertise, rigorous quality and security certifications, and global delivery footprint enable it to support complex, high-risk projects that protect critical infrastructure and national interests. The company’s culture emphasizes continuous improvement, technical excellence, and a collaborative approach that attracts top talent in cybersecurity and systems engineering.
Job Description
FEDITC, LLC is seeking an IT Service Manager to work in the Scott AFB, IL area, responsible for overseeing and managing service delivery, collaborating with stakeholders, and developing comprehensive service plans.
Requirements
- 2+ years of relevant experience
- Experience leading Continual Service Improvement (CSI) initiatives
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- ITIL v4 Foundation certification required (Intermediate or Managing Professional preferred)
- Understanding of ITSM processes and frameworks (Incident, Problem, Change, Configuration, and Service Request Management)
- Experience with enterprise ITSM tools
- Excellent communication, analytical, and problem-solving skills
- Experience in metrics-driven management and process optimization
- Experience working in large enterprise or government environments
Benefits
- Medical
- Dental
- Vision
- 401K
- Paid Time Off (PTO)
- Life and Disability Insurance
- Employee Assistance Program
- Flexible Spending Accounts (FSA)
- Dependent Care Reimbursement Program
- Group Term Life Insurance
- Supplemental Life and A&D Insurance
- Short & Long Term Disability
- Life Discount Program
