Customer Service Representative
Farmers Alliance Mutual InsuranceKansas, United States
Posted March 3, 2026
Full Time
About the Company
Farmers Alliance Mutual Insurance Company traces its roots back to 1888 in McPherson, Kansas, where it began as a fire insurer for local farmers sharing mutual risk. Today the company writes more than $250 million in premiums across eight states—Colorado, Idaho, Kansas, Montana, Nebraska, North Dakota, Oklahoma, and South Dakota—providing a full spectrum of property and casualty coverage, including farm and ranch, commercial, and personal lines. Leveraging a network of over 850 independent agencies, Farmers Alliance delivers tailored risk‑management solutions such as loss control and specialized auto coverage to both agricultural and non‑agricultural clients. Its enduring mutual ownership model and deep roots in rural communities set it apart as a trusted, community‑centric insurer that balances local expertise with broad regional reach.
Job Description
The Customer Service Representative delivers positive, efficient support to policyholders and agency partners, handling routine service tasks, assisting with inquiries, and helping keep operations running smoothly.
Requirements
- Strong verbal, written, and listening skills with a customer first mindset
- Accuracy in data entry and documentation
- Basic computer proficiency and ability to learn multiple systems
- Strong organization, reliability, and follow through
- Ability to work well in a team and maintain professionalism
- Openness to learning new processes, systems, and insurance concepts
