Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. We are looking for an Assistant Property Manager to join our team at one of our properties.
Requirements
- Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
- Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
- Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
- Documents lease violations and coordinate evictions.
- Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues.
- Ensures the property’s maintenance team members respond and complete resident service requests.
- Assisting tenants with requests, questions, problems, and complaints.
- Alerting staff of move ins, move outs, any emergencies.
- Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors.
- Responsible for regularly tracking arrears and following up with tenants per the company policy.
- Oversee the lease renewal program for appropriate retention rate.
- Works within house legal team to track status of rent payments.
- Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
- Create purchase orders in Yardi.
- Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- Perform other duties as needed.
Benefits
- Generous employer contribution for Medical and Dental through United Healthcare.
- Employer Paid Vision Plans.
- Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%
- 12 paid Holidays.
- 15 days of PTO.
- 7 Sick days.
- Employer Paid Life Insurance.
- Flexible Spending Account.
- Nationwide Pet Insurance.
- Disability Insurance.
- Laser Correction Discount.
- Employee Discounts on appliances, apparel, and more.
