Box Office Associate

The Box Office Associate provides front-line customer service for ticket sales and patron support at the Fair Oaks Performing Arts Center. This role is responsible for accurately processing ticket transactions, assisting patrons with event information, and supporting smooth front-of-house operations during performances and events.

Requirements

• Sell tickets in person, by phone, and online using the Center’s ticketing system
• Manage will-call, complimentary tickets, exchanges, and refunds in accordance with policy
• Provide accurate information regarding performances, pricing, seating, and venue policies
• Process cash, credit card, and electronic transactions accurately
• Balance cash drawer and complete basic sales and attendance reports
• Assist patrons with accessibility needs and ADA accommodations
• Coordinate with Front of House staff, ushers, and supervisors as needed
• Respond to patron questions or concerns in a courteous and professional manner
• Maintain a clean, organized, and welcoming box office and lobby area
• Follow all District and Performing Arts Center policies and procedures

Benefits

• Flexible scheduling
• Opportunities for professional growth and development
• A dynamic and supportive work environment