IT Support Specialist

The IT Support Specialist provides high-level customer service and technical support for all aspects of workplace technology services, including systems troubleshooting, hardware/software installations, network connectivity, and user support.

Requirements

• 3+ years of desktop support experience with hands-on hardware and software troubleshooting.
• Strong experience with workstation assembly, upgrades, and component replacement.
• Hands-on experience installing and configuring Windows OS, Office applications, antivirus, and browsers.
• Proven ability to manage workload, resolve issues efficiently, and maintain high customer satisfaction.
• Effective written and oral communication skills, with ability to explain complex issues to non-technical audiences.
• Logical troubleshooting skills with a methodical approach to diagnosing and resolving technical issues.
• Ability to lift and move up to 20 lbs.
• Bachelor’s degree in Computer Science or related field preferred, OR equivalent professional experience

Benefits

• Medical, Dental, and Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short- and Long-Term Disability
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program