The IT Support Specialist provides high-level customer service and technical support for all aspects of workplace technology services, including systems troubleshooting, hardware/software installations, network connectivity, and user support.
Requirements
- 3+ years of desktop support experience with hands-on hardware and software troubleshooting.
- Strong experience with workstation assembly, upgrades, and component replacement.
- Hands-on experience installing and configuring Windows OS, Office applications, antivirus, and browsers.
- Proven ability to manage workload, resolve issues efficiently, and maintain high customer satisfaction.
- Effective written and oral communication skills, with ability to explain complex issues to non-technical audiences.
- Logical troubleshooting skills with a methodical approach to diagnosing and resolving technical issues.
- Ability to lift and move up to 20 lbs.
- Bachelor’s degree in Computer Science or related field preferred, OR equivalent professional experience
Benefits
- Medical, Dental, and Vision Insurance
- Company paid Life and AD&D Insurance
- Company paid Short- and Long-Term Disability
- 401(k)
- Paid Time Off
- Paid Holidays
- Employee Assistance Program