Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software.
Requirements
- Extensive experience providing helpdesk and desktop support for Apple (MAC 75%) & Windows (25%) computers in an enterprise environment (both phone & desk-side)
- Ability to provide timely resolution for all end-user requests and root cause analysis for issues
- Ability to Image / Re-image Mac & Windows 11 Operating Systems
- Strong understanding of common IT infrastructure platforms, operating systems, tools, monitoring, and concepts
- Strong troubleshooting skills with Windows 11, Apple OSX, and other business applications
- Expert desktop imaging and software packaging skills
- Hand-on experience working with Service Now, JSM & Logmein123 Remote tool
- Hands-on experience with Active Directory, Exchange/Office 365, and Group Policy administration
- Efficiency in working through tools such as Microsoft SCCM and JAMF Casper
- Resolve incident and support requests from Experian Consumer Services team members via multiple channels (voice, tickets, email, and walk-ups/desk side)
- Makes recommendations for process improvements and technology changes
- Create and maintain documents and procedures, with direction from management
- Identify and define system security & Vulnerability Management
- Prepare and document standard operating procedures and protocols
- The ability to inspire technicians by providing new ideas or concepts to consider helps 'roadmap' the future
- Knowledge on Asset Management would be an added advantage
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
