Community Support Engineer (AMER Time Zone)
ExodusNew York, New York, United States • Atlanta, Georgia, United States • Miami, Florida, United States • Vancouver, British Columbia, Canada • Los Angeles, California, United States • • Cambridge, Massachusetts, United States
Posted October 1, 2025
50000 - 50000 USD year
Full Time
About the Company
Exodus is a secure, user-friendly crypto wallet that allows users to store, manage, and swap blockchain assets including Bitcoin, Ethereum, ERC-20 tokens, and alt-coins. As a fully remote company operating across 44+ countries, Exodus offers its team location autonomy and flexible working hours. The company's mission is to help half the world transition away from traditional financial systems by providing accessible cryptocurrency services.
Job Description
Exodus is seeking Community Support Engineers (CSEs) to build customer trust by providing reliable and empathetic support for digital assets. CSEs will manage customer issues through multiple channels, resolving problems efficiently and contributing to the team by providing valuable feedback. The role involves a combination of proactive problem-solving, technical assistance, and teamwork.
Requirements
- Manage customer inquiries across multiple channels.
- Assist users with managing digital assets.
- Problem-solve customer issues.
- Detail-oriented with strong English communication skills.
- Tech-savvy and comfortable with computers.
Benefits
- Health insurance (100% coverage)
- Dental insurance
- 401k with buffer for price changes
- PTO
- Unlimited Bereavement
- Tax Reimbursement
- Parental Leave
- Gym Memberships
- Therapy
- Wellness Days
