Specialist, Asset Management

We are looking for an energetic, hardworking Asset Management Specialist to support network maintenance, improvement projects, commissioning, and operational activities across our nationwide EVSE network.

Requirements

• Collaborate with internal and external teams to execute testing, troubleshooting, commissioning and operationalizing new EVSE equipment.
• Organize and lead equipment improvement projects to maintain and improve the charging network.
• Proactively work with cross-functional stakeholders to remove barriers that delay resolutions.
• Manage vendors to determine status of assigned campaigns, dispatches and resolution.
• Consistently collect data from campaigns, commissioning and other corrective work and create reports through SiteTracker and other systems.
• Identify, troubleshoot, and resolve issues impacting the EVgo EVSE charging network.
• Communicate effectively between departments; customer care, marketing, engineering, etc. providing support or routing information.
• Deploy hardware and software solutions understanding business requirements and technology standards.
• Provide support for hardware and software malfunctions identifying root cause and implementing the appropriate solution.
• Escalate complex or specialized service requests and incidents to the relevant teams; maintaining ownership to ensure problem resolution.

Benefits

• Discretionary target cash bonus
• Restricted stock units
• Health insurance
• Life insurance
• Disability insurance
• Unbounded paid time off
• Parental leave
• 401(k)