We are looking for an energetic, hardworking Asset Management Specialist to support network maintenance, improvement projects, commissioning, and operational activities across our nationwide EVSE network.
Requirements
- Collaborate with internal and external teams to execute testing, troubleshooting, commissioning and operationalizing new EVSE equipment.
- Organize and lead equipment improvement projects to maintain and improve the charging network.
- Proactively work with cross-functional stakeholders to remove barriers that delay resolutions.
- Manage vendors to determine status of assigned campaigns, dispatches and resolution.
- Consistently collect data from campaigns, commissioning and other corrective work and create reports through SiteTracker and other systems.
- Identify, troubleshoot, and resolve issues impacting the EVgo EVSE charging network.
- Communicate effectively between departments; customer care, marketing, engineering, etc. providing support or routing information.
- Deploy hardware and software solutions understanding business requirements and technology standards.
- Provide support for hardware and software malfunctions identifying root cause and implementing the appropriate solution.
- Escalate complex or specialized service requests and incidents to the relevant teams; maintaining ownership to ensure problem resolution.
Benefits
- Discretionary target cash bonus
- Restricted stock units
- Health insurance
- Life insurance
- Disability insurance
- Unbounded paid time off
- Parental leave
- 401(k)