Technicien Support de Proximité H/F

HELPLINE specializes in user support management and implementing a collaborative experience augmented by AI, where human expertise and technology enrich each other.

Requirements

• Organize interventions
• Perform maintenance interventions
• Take knowledge of the diagnosis and tests carried out by the Help Desk and complete, if necessary, the diagnosis following a procedure established using the tools available to you (logic trees, scenarios, etc.) and implementing your technical knowledge
• Proceed with the replacement of parts or parameterizations and configurations necessary according to established procedures
• Transfer to competent interlocutors
• Perform preparation and installation operations of workstations or software
• Transport equipment to the integration site and to the user's office
• Perform installation operations in strict compliance with instructions
• Complete the documents following instructions to ensure the traceability of the preparations made
• Provide adapted responses to user demands and needs
• Determine the user's level of computer literacy and autonomy and adapt accordingly
• Advise, assist, and inform the user in accordance with their request and the limits of your intervention perimeter
• Have the user validate the delivery of the intervention or installation
• Report your intervention in the request and incident management tool
• Ensure follow-up of files
• Keep the user informed of the progress of their file
• Be attentive to the respect of deadlines and appointment commitments
• Manage equipment, spare parts, and stock
• Update the lists of spare parts and equipment removed from stock
• Participate in the management of the fleet
• Update entries and movements in the fleet

Benefits

• 50% employee health insurance premium
• 50% transportation costs reimbursement
• Restaurant card (9.5€ employer-paid)
• Recruitment premiums going up to 1000€
• Company social security plan with several cultural benefits
• Training institute to accompany the development of your skills
• Mobility partner