Euronext Clearing - Junior Service Manager
EuronextMilan, Lombardy, Italy • Rome, Lazio, Italy
Posted December 5, 2025
Full Time
About the Company
Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities CSDs in Denmark, Italy, Norway, and Portugal. As of December 2024, Euronext’s regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal host over 1,800 listed issuers with around €6 trillion in market capitalisation, a strong blue-chip franchise and the largest global centre for debt and fund listings. With a diverse domestic and international client base, Euronext handles 25% of European lit equity trading. Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices.
Job Description
We are seeking a Junior Service Manager to assist in the day-to-day management of client service delivery, monitor and report on service performance metrics, and contribute to continuous service improvement initiatives.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Economics, or a related field (or equivalent practical experience)
- 1-3 years of experience in IT support, service desk, or IT service delivery environments
- Familiarity with ITIL principles or certification (ITIL Foundation preferred)
- Experience working with ITSM tools such as Jira (nice to have)
- Strong understanding of IT service operations and customer service principles
- Excellent communication skills with both technical and non-technical stakeholders
- Analytical and detail-oriented mindset with strong problem-solving abilities
- Proficient in Microsoft Excel and PowerPoint for reporting and presentations
- Ability to work collaboratively in a fast-paced, client-facing environment
- Good written and spoken English language skills (B2 level or above required)
Benefits
- We are proud to be an equal opportunity employer.
- We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.