Ground Operations Duty Manager
Etihad AirwaysAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Posted January 29, 2026
Full Time
About the Company
Etihad Airways is the national airline of the UAE, formed in 2003, and quickly became one of the world's leading airlines.
Job Description
Become a Ground Operations Duty Manager at Etihad Airways, reporting to the Hub Operations Manager and responsible for overseeing 24x7 Hub Terminal Operations, guest handling, and terminal services. Work with stakeholders to deliver operational plans and manage third-party suppliers.
Requirements
- Represent Etihad's interests on brand, reputation, guest experience, service recovery, and emergency/incident management
- On-shift responsibility for safety, security, on-time performance of terminal services
- Monitor and manage third-party supplier service delivery in line with SLAs
- Establish a strong culture of communication with peers, leadership, suppliers, and airline control centers
- Ensure safety and security outcomes through hazard identification, risk assessment, and compliance monitoring
Benefits
- Opportunity to work with a leading airline and contribute to its growth and development
- Chance to work in a dynamic and fast-paced environment with a diverse team
- Professional growth and development opportunities
