We are looking for a Customer Success Manager to develop and drive the account strategy for our Enterprise customers in Europe.

Requirements

Undergraduate degree in an applicable field and 5+ years of relevant experience in an account management role in technology, SaaS, Ecommerce or a related business.
Proven success in building and maintaining strong internal and external relationships.
Technical proficiency: knowledge of API-based integrations, web technologies, and Ecommerce platforms and system integrators (Shopify, SFCC etc.).
Client-centricity: Enjoys interacting with clients, comprehends their viewpoint, and can recommend a great outcome for everyone.
Collaboration and communication: Excellent ability to communicate complex technical concepts in a clear and business-friendly manner.
Dedication to quality: Passionate about quality and will be the champion for the customer internally.
Experience with enterprise reporting systems, including the ability to pull and analyze data sets.
Strong ability to create business review presentations with solid application of business principles.
Prior experience working with clients as an account manager is preferred, and experience with ecommerce or logistics is a plus.

Benefits

We are looking for a Customer Success Manager to develop and drive the account strategy for our Enterprise customers in Europe.

Undergraduate degree in an applicable field and 5+ years of relevant experience in an account management role in technology, SaaS, Ecommerce or a related business.
Proven success in building and maintaining strong internal and external relationships.
Technical proficiency: knowledge of API-based integrations, web technologies, and Ecommerce platforms and system integrators (Shopify, SFCC etc.).
Client-centricity: Enjoys interacting with clients, comprehends their viewpoint, and can recommend a great outcome for everyone.
Collaboration and communication: Excellent ability to communicate complex technical concepts in a clear and business-friendly manner.
Dedication to quality: Passionate about quality and will be the champion for the customer internally.
Experience with enterprise reporting systems, including the ability to pull and analyze data sets.
Strong ability to create business review presentations with solid application of business principles.
Prior experience working with clients as an account manager is preferred, and experience with ecommerce or logistics is a plus.