Quality Assurance Specialist

Essen Health Care is seeking a Quality Assurance Specialist to ensure service quality and compliance. The role involves auditing processes, documenting findings, identifying improvement opportunities, and providing training. The position will focus on both internal and patient-facing aspects of quality assurance, supporting a 'population health' model of care.

Requirements

• Conduct audits and reviews of staff/calls/ recordings.
• Document findings and prepare reports for management.
• Identify opportunities for process improvements and implement best practices.
• Address escalated customer inquiries and complaints.
• Provide training and support to team members.
• Project or tasks assigned by House Calls Management