Support Center Analyst I
eSentireBengaluru, Karnataka, India
Posted December 17, 2025
Full Time
About the Company
eSentire is a cyber threat hunting and incident response company that protects critical data and applications of 2000+ organizations in 80+ countries.
Job Description
eSentire is hiring a Support Center Analyst I to provide tier-1 support services for their MDR offerings to clients, ensuring products and services remain in a healthy operational state. The successful candidate will be part of a growing team of skilled technical professionals and work cross-functionally to escalate any issues to the appropriate teams.
Requirements
- Providing First Contact Resolution Phone Support
- Handling customer enquiries and internal cases in our ticketing system
- Supporting a range of eSentire MDR offerings
- Troubleshooting client inquiries/issues
- Escalating issues to Tier-2 support teams
- Liaising with Vendor support teams
Benefits
- Comprehensive health benefits
- Flexible vacation plan
- Participation in company-wide equity program