EquipmentShare is hiring a Collections Specialist I to support our Corporate Headquarters in Columbia, MO. The position is fully remote and requires a strong customer focus, excellent negotiation and decision making skills, and the ability to navigate multiple technologies. The team is mission-driven and focused on building a better future for the construction industry.
Requirements
- Possess strong customer focus with the ability to have detailed conversations with our customers
- Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department
- Very comfortable communicating with customers in a metrics-driven environment
- Are able to navigate multiple technologies while staying engaged with our customers
- Possess excellent negotiation and decision making skills; in addition to strong communication skills
- Demonstrate sensitivity and compassion in difficult situations
- Special Projects or tasks as assigned by manager
- Have the ability to work independently and in a team environment
- Think critically and exercise independent judgement
- Handle a high volume of outgoing calls to assigned delinquent customers
- Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions
- Communicate and follow up effectively with both customers and branch personnel on a timely basis
- Establish and maintain an effective and cooperative working relationship with the branch personnel and co-workers
- Reconcile customer disputes as they pertain to the payment of outstanding balances that are due
- Effectively communicate with customers and co-workers both verbally and in writing
- Meet portfolio, departmental, and company goals
Benefits
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year — give back to the community you call home
- Career advancement, leadership training, and professional development opportunities
