Deputy Team Leader

We are Lenvi, a credit and analytics platform, and we are looking for a Deputy Team Leader to support our Contact Centre Team Leaders in managing daily operations, maintaining an amazing service, and boosting team performance.

Requirements

• Previous experience in a contact centre environment, ideally in a supervisory or senior agent role.
• A real passion for delivering outstanding customer service.
• Stay calm under pressure and confidently handle competing and changing priorities.
• A good understanding of contact centre metrics and KPIs.
• Excellent communication and people skills.
• Ability to motivate and guide a team in a fast-paced, positive and supportive way.
• A friendly, problem-solving mindset that puts customers first.
• Open to change and happy to suggest improvements.

Benefits

• 4-week initial onsite training
• Hybrid setup with fixed in-office days and two work from home days
• 29 days annual leave plus Bank Holidays
• Up to 15 hours paid volunteering time per year
• Life insurance at 4x your salary
• Access to Myndup a Health and wellness platform