Customer Implementation Project Manager (NJ)

We are looking for a technically confident implementation project manager to support our customers through conception to go-live of their alumni engagement platform.

Requirements

• Strong project & time management, organizational, and prioritization skills.
• 2-5 years of relevant work experience in customer-facing projects.
• Excellent verbal and written communication skills;
• Ability to collaborate with and lead teams; influencing without authority.
• Comfort in working with high-profile customers, experience managing projects with multiple stakeholders.
• Ability to comprehend and explain technical concepts and solutions, especially to non-technical people.
• An obsession with providing the best-in-class customer service and experience.
• Proven experience in customer onboarding, platform initialization, or a related role
• Experience in SaaS, cloud platforms, or enterprise software onboarding.

Benefits

• Be part of a fast-growing SaaS company with an innovative product.
• Lead a high-performing team and make a direct impact on customer success.
• Enjoy a collaborative and inclusive work environment.
• Access to ongoing professional development and growth opportunities