Product Manager
EngagewareMassachusetts, United States
Posted September 17, 2025
Full Time
About the Company
Engageware delivers a comprehensive end‑to‑end customer engagement platform that uses conversational and generative AI to resolve customer needs in the first interaction. The platform automates routine responses, provides instant access to knowledge bases, and offers a holistic view of the customer journey across synchronous channel handoffs. With the acquisition of Aivo, more than 700 organizations in banking, financial services, retail, health, and education rely on Engageware to boost sales and conversion, enhance multi‑channel experiences, and reduce call‑center workload. Built on robust data and analytics, the solution informs strategic decisions that drive growth, efficiency, and stronger customer relationships, positioning Engageware as a distinctive leader in the customer‑experience industry.
Job Description
We’re seeking a forward-thinking Product Manager to lead the next generations of our appointment scheduling suite. This role combines classic product leadership with the exciting challenge of leveraging AI to solve real customer problems.
Requirements
- Innovation through Customer Insight
- Salesforce + Ecosystem Integration
- Execution & Delivery
- Metrics-Driven Iteration
- Go-to-Market Readiness
- AI-Driven Product Strategy
