Customer Support Analyst (m/f/d)
Energy Robotics GmbHHouston, Texas, United States
Posted October 28, 2025
Full Time
About the Company
Energy Robotics offers an end-to-end solution for autonomous inspections using AI-powered software platforms. Their services include mobile robot software, automated drone inspections, autonomous robotic inspections, and AI-driven analytics to convert data into actionable information. With over 80 robots deployed globally, they aim to automate dull, dirty, and dangerous tasks in industries like oil & gas, chemical, power, and security, driving the transition to Industry 4.0.
Job Description
This is a 24/7, global support model position for a Customer Support Analyst to provide expert technical support to customers in Europe and Asia-Pacific. The role involves proactive support during peak European operational hours, building processes and documentation, and championing continuous improvement. It requires a reliable, independent individual comfortable with a non-traditional work schedule and working evenings/weekends.
Requirements
- Proven experience in technical support, IT helpdesk, or service desk.
- Exceptional English proficiency (spoken & written).
- Highly independent and reliable work ethic.
- Passion for creating structure and improving processes.
