Director, Customer Experience - Shared Services
EnercareMarkham, Ontario, Canada
Posted October 3, 2025
Full Time
About the Company
Enercare Inc. is Canada’s largest home‑ and commercial‑services provider, delivering energy‑efficient solutions across heating, cooling, plumbing, electrical, water heating, and purification. Through its brands—Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services—the company serves customers in eight provinces, uniting a commitment to superior customer service and sustainable practices. Enercare’s value proposition lies in integrated energy‑management offerings, from HVAC sales and service to metering and conservation, that help clients reduce costs and environmental impact. The organization prioritizes employee well‑being and community engagement, fostering a culture of safety, innovation, and continuous improvement. As a wholly owned subsidiary of Brookfield Infrastructure Partners, Enercare combines local expertise with global capital to drive resilient, long‑term growth.
Job Description
Enercare Inc. is one of Canada’s largest home and commercial services companies. The Director of Customer Experience – Shared Services is a strategic leadership role responsible for driving excellence across Enercare’s customer operations.
Requirements
- 10+ years of experience in customer operations
- Proven success in vendor management, financial forecasting, and process improvement
- Strong strategic planning and analytical skills
- Expertise in customer experience frameworks and quality assurance methodologies
- Excellent communication, coaching, and stakeholder engagement abilities