Customer Care Specialist (CA)
Employment HeroPhilippines
Posted March 3, 2026
Full Time
About the Company
Employment Hero provides an all-in-one cloud-based platform that streamlines the entire employee lifecycle—from recruitment and onboarding to HR, compliance, and payroll automation. By integrating HR, benefits, and payroll services into a single, user-friendly system, the company empowers businesses to manage talent efficiently while ensuring regulatory compliance. Since launching in 2014, Employment Hero has achieved double‑digit year‑over‑year growth, reaching unicorn status in 2022 and serving 350,000 businesses with over 2.5 million users worldwide. Its rapid expansion and commitment to delivering a cohesive, scalable solution distinguish it as a leader in modern HR technology.
Job Description
Customer Care Specialist responsible for resolving customer queries via live chat & tickets efficiently and effectively. Gather information from customers and ensure their continued support and success after implementing our Employment Hero HR product.
Requirements
- 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email.
- Prior exposure to customer experience within a SaaS (Software as a Service) environment.
- Exposure to working in fluid, high change and high velocity environments.
- Problem solving skills with a sound and thorough approach to troubleshooting.
- Ability to manage competing priorities, working autonomously; requesting assistance where needed.
- Strong and polished verbal and written communication skills.
Benefits
- Generous parental & carers leave policy
- WFH office allowance
- De Minimis Allowance (per month)
- Private health & life insurance cover
- Outstanding learning & development opportunities
