Property Claims Assistant Manager

At EMC, we're all about working together to make an impact. As part of our team, you'll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work.

Requirements

• Direct managerial oversight to property claims team
• Reviews all claims files assigned to team
• Analyzes files for necessary facts
• Assigns claims to the appropriate handler
• Guides team through complex questions of coverage, compensability, liability, claim value and strategy for resolution
• Assigns or assists in the selection of counsel and monitors litigated matters
• Ensures that timely, adequate reserves have been established on claim files
• Ensures adjusters are handling claims in accordance with company's claims handling best practices and claims philosophy
• Properly identifies files appropriate for claims committee or assignment
• Ensures proper reserves and authorizes claim payments within authority
• Controls claim and loss costs and adjustment expenses
• Routinely meets with team members to monitor business decisions
• Collaborates with team members to establish performance goals and monitors status
• Conducts performance reviews and provides coaching
• Interviews, hires, and recommends salary adjustments for team members
• Resolves disciplinary issues, reviews results, actions plans, and progress
• Develops team expertise and assists with succession planning
• Supports diversity, equity, and inclusion initiatives
• Fosters an innovative culture
• Develops and fosters excellent customer relations as it relates to property claims
• Monitors customer service metrics and ensures that customer experience levels are being met
• Develops and markets the claim brand and culture among EMC teams, and prospects in the industry