Service Advisor - World Car Kia North

Elite is looking for a knowledgeable and customer-focused Service Advisor to join our team. The Service Advisor plays a crucial role in ensuring exceptional customer service and communication between the customers and the service department.

Requirements

• Greet customers and ascertain their automotive service needs.
• Assist customers by providing advice on repairs and maintenance services.
• Prepare and present detailed service estimates and obtain customer approvals.
• Coordinate the scheduling of service appointments and manage workflow in the service department.
• Communicate with service technicians about the specifics of customer needs and repair recommendations.
• Follow up on service appointments and ensure customer satisfaction with service received.
• Review vehicle history and make tailored service recommendations.
• Handle customer complaints and resolve issues effectively.
• Maintain accurate records of services performed on vehicles and other administrative tasks.

Benefits

• Competitive pay based on experience.
• Health insurance.
• Paid time off.
• Career growth opportunities.