Customer Success - United States - Strategic

ElevenLabs is a research and product company defining the frontier of audio AI. We are looking for a Strategic Customer Success team member to own a select book of high-value enterprise relationships and serve as a trusted advisor to our most strategic customers.

Requirements

• 7+ years of Customer Success, Strategic Account Management, or Enterprise Customer/Partner-facing roles in a SaaS or technology business
• Demonstrated technical acumen and product fluency
• Proven track record managing and growing a portfolio of high-value enterprise customers
• Strong business acumen
• Excellent interpersonal and executive communication skills
• Demonstrated operational discipline
• Experience collaborating cross-functionally with product, engineering, sales, operations and marketing
• Strategic mindset with a bias for action
• Desire and ability to be a product champion
• Data-driven orientation
• Passion for building long-term partnerships

Benefits

• Innovative culture
• Growth paths
• Learning & development
• Social travel
• Annual company offsite
• Co-working