Level 3 Support Specialist

Join Elekta's Treatment Delivery Escalations team as a Level 3 Support Specialist and contribute to ensuring our cutting-edge technologies are supported with excellence, helping clinicians deliver life-saving treatments around the world.

Requirements

• Own and manage escalated cases from regional support teams.
• Troubleshoot complex product issues in live clinical environments.
• Prioritize system-down cases to minimize clinical disruption.
• Collaborate with business lines and global technical groups.
• Mentor colleagues and share knowledge across teams.
• Create and deliver Knowledge Articles and Field Change Orders.
• Support rollout of new products and features.
• Lead and contribute to internal projects and initiatives.
• Represent Elekta in internal and external meetings.
• Travel occasionally, sometimes at short notice.

Benefits

• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Hybrid work option (you are required to work on location at least 3 days a week)
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant, offering budget-friendly dining
• Love electric (Electric vehicle salary sacrifice scheme)