Product Support Engineer

Electrum is a payment software technology company seeking a Product Support Engineer to ensure the smooth operation and optimal performance of their payment processing products and services. The role involves providing technical support, troubleshooting, and contributing to the continuous improvement of support processes.

Requirements

• Provide first-line technical support to clients
• Troubleshoot and resolve technical issues
• Monitor systems health and resolve alerts
• Collaborate with cross-functional teams
• Contribute to continuous improvement of support processes

Benefits

• Flexible Work
• Generous Leave
• Office Perks (Cape Town): Fully-stocked kitchen and daily catered lunch
• Social Life: Regular team activities like hikes, getaways, and dinners