Chef de projet service client B2C - Pilotage (H/F)

Ekwateur is a company committed to the energy transition since its creation, which offers 100% renewable electricity, gas, and wood solutions to French individuals and professionals. The company is recruiting a B2C Client Service Project Manager to drive the performance and quality of external service providers while developing collaborative customer service.

Requirements

• Solid experience in managing teams and contact centers
• Master of Excel and adaptation to new tools (BI dashboards, etc.)
• Proven experience in customer relations and contact centers
• Ability to animate teams, tackle challenges, and perform in intense flux periods
• Knowledge sharing and transmitting expertise

Benefits

• Flexibility
• Well-being