Call Center Representative - Bilingual
Edward M. Kennedy Community Health Center, Inc.Worcester, Massachusetts, United States
Posted September 2, 2025
32000 - 38000 USD year
Full Time
About the Company
Edward M. Kennedy Community Health Center is dedicated to providing accessible, high-quality healthcare services to underserved communities. With a comprehensive range of offerings including medical, dental, pharmacy, optometry, behavioral health, and substance abuse services, the center aims to be a patient-centered hub for primary and urgent care. Founded in 1972, Kennedy Community Health operates multiple facilities across Worcester and surrounding areas, serving over 26,000 patients annually through a holistic approach that integrates medical, social, and behavioral services.
Job Description
Edward M. Kennedy Community Health Center is seeking a bilingual Call Center Representative to answer calls for patients, schedule appointments, and manage their information. The company provides healthcare services in the Worcester area and emphasizes a supportive, team-based environment. They are hiring for a full-time position.
Requirements
- Answer inbound telephone calls
- Complete messages to be followed up on
- Review and verify caller information
- Process basic insurance referrals
- Update patient charts
- Assist other employees
- Provide general Health Center information
Benefits
- Competitive salary
- Medical insurance
- Dental and Vision insurance
- 403b Retirement Plan
- Flexible Spending Accounts
- Employee Assistance Program
