Seasonal IT Technician
Education at WorkEl Paso, Texas, United States
Posted October 8, 2025
34000 - 36000 USD year
Part Time
About the Company
Education at Work connects American businesses with tech-savvy college students to fill in-demand roles such as project management, analytics, and customer service. The company offers work-based learning programs that enhance career readiness and deliver better business results, with high retention rates for full-time hires. Through university partnerships and job fairs, Education at Work builds a pipeline of early career talent, strengthening employer brands and addressing critical talent needs.
Job Description
The IT Support Technician delivers frontline support to EAW staff and student workers, resolving hardware, software, and connectivity issues. This seasonal position, expected to end April 30, 2026, requires on-site and remote troubleshooting, account management, and maintaining accurate documentation. Responsibilities include triage, resolution of issues, onboarding/offboarding, and maintaining documentation.
Requirements
- Triage and resolve hardware, software, and connectivity issues.
- Execute repeatable onboarding/offboarding procedures.
- Maintain accurate documentation and adhere to SLA (priority-based) resolution.
- Create/update KB articles for repeat issues.
- Support Microsoft 365, Zoom, Slack, and other SaaS.
- Troubleshoot MFA/SSO issues.
- Diagnose network fundamentals.
- Security-minded practices (BitLocker, Defender, phishing triage).