Customer Service Coordinator
EDSITexas, United States
Posted October 14, 2025
50000 - 50000 USD year
Full Time
About the Company
Founded in 1979, EDSI (Educational Data Systems, Inc.) is a national workforce development, customized training, and consulting company that has been helping people and companies transition for over 45 years. With a focus on placing more than 70,000 individuals into jobs, EDSI offers demand-driven workforce development programs, WIOA implementation, skills analysis, customized training, operational improvement, and restructuring services. The company is ISO 9001 certified and recognized for its commitment to quality excellence.
Job Description
The Customer Service Coordinator is the first point of contact for jobseekers, providing high-quality customer service through various channels. This role assists with navigating website and programs, providing support for career resources, and offering guidance on accessing employment opportunities. It involves managing interactions, tracking service delivery, and contributing to continuous improvement initiatives.
Requirements
- Answer calls, emails, and web chats
- Schedule appointments using the WAVE system
- Refer complex inquiries
- Maintain accurate interaction records
- Understand customer needs and address concerns
- Route customers to the correct staff
- Document all interactions
- Track services provided
- Maintain knowledge of programs
- Collaborate with service providers
