Help Desk Support Technician

Help Desk Support Technician provides technical support, troubleshoots and resolves issues with software applications and computer hardware for users, either remotely or in person.

Requirements

• US Citizenship
• Ability to obtain a U.S. Government security clearance
• Bachelor’s degree in computer science, information technology, or a related field or at least two years of experience as a Help Desk Technician or in a technical support role.
• Strong technical background.
• Excellent analytical and troubleshooting skills.
• Ability to work under pressure.
• Strong writing ability.
• Strong customer service skills.
• Excellent leadership and people management skills.

Benefits

• Paid Time Off & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
• Tuition and Technical Training Reimbursement
• Exercise Reimbursement
• Computer Reimbursement
• Employee Assistance Program