End User Support Technician
Edgewater Federal SolutionsAlbuquerque, New Mexico, United States
Posted August 29, 2023
Full Time
About the Company
Edgewater Federal Solutions, founded in 2002, is a leading IT consulting firm specializing in federal government contracting. With deep expertise in information technology solutions, enterprise systems engineering, program/project management, and cyber security, Edgewater offers unparalleled services to support major federal organizations. The company's success is driven by its highly qualified team with top secret clearances and advanced certifications, combined with competitive compensation and a stable corporate culture that fosters loyalty and commitment.
Job Description
Edgewater is seeking an End User Support Technician to support a major national laboratory. The role involves providing basic field support, diagnostics, and training on systems and programs. The technician will handle computer setup, installation, maintenance, and troubleshooting.
Requirements
- Provide basic field support (Win/Mac/Mobile/CSU) for personal computers, laptops, and networks.
- Respond to user requests for assistance and implement corrections.
- Install and maintain approved PC software.
- Perform upgrades and train users on systems.
- Assist in administering all computer platforms.
- Support the LAN administrator with server maintenance.
- General knowledge of network products (Novell, CISCO, UNIX).