Ecology Auto Parts, Inc. is seeking a Service Writer to join our Bloomington shop and serve as a key operational and administrative hub between customers, technicians, and management.
Requirements
- Serve as the primary point of contact for customers regarding service inquiries, work orders, and job status updates.
- Accurately create, update, and manage service work orders using internal computer systems.
- Enter service details, labor notes, parts usage, and completion updates with precision and consistency.
- Coordinate workflow between technicians, yard staff, and management to ensure efficient job execution.
- Communicate service timelines, delays, and completion status clearly and professionally to customers and internal stakeholders.
- Maintain organized digital and physical records related to service jobs, invoices, and documentation.
- Assist with scheduling service work and prioritizing jobs based on operational needs.
- Support inventory tracking and parts coordination as it relates to service work orders.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Utilize computer systems, spreadsheets, and shop software to support daily operations and reporting.
- Assist shop leadership with administrative tasks, reporting, and special projects as assigned.
- Contribute to continuous improvement of service documentation, communication processes, and operational efficiency.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with employer matching
- Paid time off
