Senior Process Manager
eClerxPune, Maharashtra, India • Mumbai, Maharashtra, India • Chandigarh, Chandigarh, India
Posted July 28, 2025
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
eClerx is seeking a Senior Process Manager to focus on KYC operations. This role involves managing back office operations, client management, leading a team of 70+ people, and ensuring business continuity and transformation. The ideal candidate will be proactive, possess strong analytical and communication skills, and have a deep understanding of KYC/AML/Due Diligence processes. This position is vital to support eClerx's mission to deliver excellence through smart automation.
Requirements
- Take leadership role independently managing back office operations
- Client Management - establish as a valued partner and achieve goals
- Manage team of 70 plus people – training, onboarding, performance appraisals, mentoring
- Lead various quality initiatives across processes managed
- Responsible for Business continuity, transformation and various audits
- Excellent interpersonal skills – ability to network and earn confidence
- Willingness to continuously learn, upgrade skills and stay relevant to business demands