Analyst
eClerxPunjab, India
Posted September 19, 2025
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
eClerx is seeking motivated individuals to join its Outbound Voice Team as Technical Support Agents. The role involves making outbound calls to customers to troubleshoot technical issues, diagnose root causes, and provide solutions. The team is part of the Outbound Voice Team and focuses on providing efficient and effective support to customers.
Requirements
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to remain calm and patient when dealing with frustrated customers
- Technical aptitude and ability to learn new technologies
- Prior experience in a technical support or customer service role preferred
- Familiarity with CRM software and call center technology
- Bachelor's degree in any field preferred
- eClerx is a global leader in productized services.