Branch Operations Lead
East West BankArcadia, California, United States
Posted October 28, 2023
48000 - 54000 USD year
Full Time
About the Company
East West Bank, founded in 1973 with operations in the U.S. and Asia, is a leading financial institution offering commercial banking, retail banking, and wealth management services. Known for its multicultural expertise and commitment to integrity, East West Bank serves businesses and community members seeking global opportunities in real estate, entertainment, private equity, high-tech, and aviation industries.
Job Description
East West Bank is seeking a Branch Operations Lead to join a world-class team delivering a high-touch relationship banking experience across all customer touchpoints. The role involves assisting customers with financial needs, supervising staff, and supporting branch team members in achieving sales, service, and operational excellence. This position offers ongoing training and opportunities for career growth.
Requirements
- Demonstrate strong customer service skills
- Provide support for branch customers with banking products and services
- Train junior staff on digital banking and sales opportunities
- Refer customers to appropriate resources
- Expertise in digital banking technologies