IT Help Desk Officer

This IT Help Desk Officer role focuses on providing technical support for desktop IT and network issues. Responsibilities include resolving technical issues related to applications, hardware, and network configurations. The role also involves deploying and maintaining hardware and software, troubleshooting, and ensuring customer satisfaction. Specific metrics like ticket response time and resolution rate will be monitored.

Requirements

• BSc in Computer Science, Computer or Telecom Engineering or related.
• Certificate of attendance in CompTIA a+, Network+, CCNA, Microsoft Windows Client/Server, Scripting (Python, Ruby, Bash, Powershell).
• 0-1 years’ experience in handling IT systems and processes, preferably in the telecom/ISP.