Business Application Administrator - Bangalore

E2open is a connected supply chain platform that enables companies to transform the way they make, move, and sell goods and services. The Business Applications Administrator will play a critical role in the execution of E2Open’s technology roadmap, identifying opportunities for business process improvement, and maintaining day-to-day system maintenance and support.

Requirements

• Administer system access and provide training to users on system functionality.
• Provide end user support and administration for key application functionality.
• Gather and document business requirements from critical stakeholders.
• Document business application workflows and solutions to inform functional and technical audiences.
• Manage configuration changes to: audit rules, fields, workflows, roles/permissions, forms, reports, and ensure a standard process and governance for these changes
• Design, implement, and support creative solutions to business problems by leveraging out-of-the-box application functionality and working with vendor partners on enhancements where needed.
• Provide technical context and help drive application direction, development, and enhancements in alignment with the application roadmap, business requirements, and firm strategy.
• Collaborate and coordinate execution of large and small projects in partnership with other business applications team members.
• Perform QA and testing of defined use cases in support of change management and deployments.
• Analyze and compare new solutions against documented business requirements for suitability in the E2open business applications ecosystem.
• Problem solve and use good decision-making skills to quickly overcome obstacles by understanding the appropriate level of urgency and business impact.
• Support deployment of changes outside of normal business hours as necessary to minimize disruption.
• Collaborate with business applications leaders to uphold best practices, change management strategies, and efficient and effective internal processes to drive continuous delivery.
• Other tasks and activities as assigned.
• Administer and maintain product management tools such as Aha!, JIRA, and Confluence, ensuring they are functional, accessible, and updated to meet the organization’s needs
• Regularly evaluate system performance and tool functionality to identify and implement improvements.
• Work with cross-functional teams to integrate product management tools with other organizational software to enhance operational cohesion.