IT Helpdesk Agent & First Level Support

The educational institution is seeking an IT Helpdesk Agent & First Level Support to provide technical support to the ICT team. This role involves managing requests through ticketing systems, resolving problems with software applications, and ensuring smooth operation of devices and network services. The position requires strong communication skills and a proactive approach to support.

Requirements

• Provide technical support to teachers, students and administrative staff.
• Manage requests through ticketing systems.
• Resolve requests via ticketing systems and Windows OS, Microsoft 365, Teams, OneDrive applications.
• Create and manage user accounts (Microsoft365Admin).
• Support the operation of educational facilities, displays, and peripheral equipment.