Reklamationssachbearbeiter (m/w/d)

We are looking for a Complaints Coordinator (m/w/d) to join our team in Wessling, Germany. Your tasks will include cooperation with departments to ensure timely corrective measures, promotion of problem-solving activities, and provision of technical expertise for complaint handling and quality improvement.

Requirements

• Bachelor or Master's degree in engineering, preferably in the field of medical technology
• Knowledge of mechanical component development required
• Technical background in mechanics and electricity
• Knowledge of ISO 13485 and ISO 9001 desirable
• At least 3 years of relevant experience in complaint handling or customer support
• Advanced computer skills in Microsoft Office applications
• Analytical skills
• Interpersonal understanding
• Independent work
• Teamwork
• Excellent communication and interpersonal skills
• English C1 and German C2 language skills

Benefits

• Personalized onboarding plan and comprehensive onboarding
• Flexible working hours
• 30 days of vacation
• Varied tasks in a dynamic, international environment
• Continuous training and development
• Flat hierarchies
• Accident insurance
• Employer's contribution to vocational training
• Sickness benefit allowance after at least 5 years of employment
• Employee pension fund with various allowances and benefits