Customer Success Manager

We're looking for a Customer Success Manager to join our team at Doctrin, a company transforming healthcare communication through digitalization. As a CSM, you'll create added value for our customers, increase customer satisfaction, and drive growth through upselling and expansion.

Requirements

• Bachelor's or Master's degree in engineering, business & economics, medicine (MD), nursing (RN), or equivalent relevant field
• Experience in customer-facing roles such as Customer Success, project management, implementation, or account management
• Proven ability to manage multiple stakeholders and drive projects end-to-end
• Strong analytical ability and structured problem-solving skills
• Fluency in Swedish and professional-level English

Benefits

• 30 days paid vacation
• 5000 SEK/year in wellness allowance
• Pension plan reflecting ITP1
• Hybrid work policy
• Employee stock option program