Customer Experience Specialist (Spanish Speaker)

We are seeking a Customer Experience Specialist with professional working proficiency in Spanish to join our team in Cape Town. As a Customer Experience Specialist, you will engage with external customers and internal stakeholders, execute DigiCert's validation process, and analyze validation test-data to determine whether systems or processes have met validation criteria.

Requirements

• Fluent in Spanish (written and verbal) and professional working proficiency in English
• 1+ years' experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance