Contact Center & Customer Experience Trainer

The Contact Center & Customer Experience Trainer is responsible for designing and conducting training programs for new hire and experienced employees in the customer care function. The trainer ensures employees are knowledgeable about products, services, and customer service practices, and develops training materials that align with industry best practices.

Requirements

• Minimum of 2 years' experience in customer service and/or sales environment
• Certification in eLearning, adult education, and training (preferred)
• Familiarity with learning management platforms (e.g. Google Classrooms, Blackboard, Miro)
• Excellent knowledge of sales techniques and customer service best practices
• Strong analytical and problem-solving skills
• Strong teaching and mentoring skills
• Good communication, interpersonal, and conflict resolution skills
• Ability to provide leadership in a fast-paced and stressful work environment

Benefits

• Professional development opportunities
• Competitive salary and benefits
• Opportunities for advancement