Quality Assurance Analyst 2 - Customer Advocacy

Dexcom Corporation is a pioneer in continuous glucose monitoring (CGM) seeking a Quality Assurance Analyst 2 - Customer Advocacy to join their GBS Quality Assurance Team. The ideal candidate will have a passion for exceptional customer service and continuous improvement.

Requirements

• Monitoring and evaluating a high volume multi communication channel and multi process tasks to ensure quality standards are met
• Executing audits ensuring quality and consistency across all Quality Assurance resources
• Providing clear and actionable feedback about the customer experience, and compliance to process and regulations
• Generating reports, analyzing trends and insights from QA data. Shares recommendations and process improvements that may improve overall customer experience and streamline the process
• Collaborating for process / workflow updates and improvements with the production and internal support groups
• Performing other duties as required

Benefits

• Full and comprehensive benefits program
• Growth opportunities on a global scale
• Access to career development through in-house learning programs and/or qualified tuition reimbursement
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve