At Decolar, we are a team of great professionals dedicated to creating the best experiences for people to enrich their lives through travel. We work together, we are not afraid to make mistakes, and we always seek more.
Requirements
- Multiskill customer service in any channel of the operation (voice, WhatsApp, chat, and backoffice) according to the operational demand.
- Customer service and relationship: Execute our customers' requests according to established processes, ensuring excellent service.
- Application of service pillars: Always keep our service pillars in mind in any treatment with the customer, ensuring consistency in the experience.
- Performance management: Be responsible for delivering individual KPI performance metrics, meeting established goals.
- Error reporting: Report system errors, process errors, and any other errors that may impact the client/business.
- Analysis and validation: Perform technical analyses, compliance validations, and detailed verifications according to existing regulations and operational processes.
- Solution development: Propose process improvements and solutions for recurring problems identified in customer service.
- Participation in implementations, pilots, and new operational guidelines as needed.
Benefits
- Medical assistance
- Dental assistance
- Life insurance
- Gympass or Totalpass
- Decolar service discounts
- Transportation allowance
- Flexible card (VR / VA)
- Creche assistance
- Petlove
