Customer Support Representative
Descartes Systems GroupMakati, Philippines
Posted January 20, 2026
Full Time
About the Company
Descartes is a rapidly growing organization in an international environment, offering a flexible work environment, mentorship, and on-the-job training.
Job Description
Descartes is a rapidly growing organization in an international environment, offering a flexible work environment, mentorship, and on-the-job training. As a Customer Support Representative, you will work on customer tickets, investigate client issues, create documentation, and collaborate with other teams. You will be based in Makati, Philippines or work from home.
Requirements
- Solving and replying to support tickets
- Analyzing root causes and identifying resolutions
- Creating and updating documentation
- Helping testers test the system
- Reproducing and documenting bugs
Benefits
- Attractive compensation package
- Flexible work environment
- Mentorship and on-the-job training
